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Colorado Springs

Audiology, Inc.

 

 

Phone  719.520.1155

LOCATION  & DIRECTIONS

Dr. Gene McHugh

Licensed Audiologist

In Colorado

OFFICE HOURS

Mountain Time USA

Mon-Thurs

9:00AM-5:00PM

Closed Fridays

 

 © Copyright 2017 

 

 

 

 

 

MEASURING POST-FITTING SATISFACTION

 

"Satisfaction" with hearing aid(s) is usually a "relative" impression since hearing with amplification cannot restore normal hearing. 

 

That said, audiologists attempt to gather information from the patient's perspective to determine:

  • relative strengths and weaknesses with hearing aid(s);

  • relative ability with amplification compared to pre-fitting status;

  • relative "value" of products and services versus costs; and

  • relative quality of services rendered

A number of different surveys exist in the audiologic literature. The measure we prefer to use is called the "International Outcomes Inventory (for) Hearing Aids (IOI-HA) originally developed by Cox and Alexander.  We have customized this survey to meet our office's needs. 

 

We wait three months before having patients complete this form in an effort to obtain a more realistic long-term outcomes measurement.  It has worked well for our office.  If you are another audiologist wishing to use and/or modify this form, feel free to do so.

 

 

INTERNATIONAL OUTCOMES INVENTORY -  HEARING AIDS (IOI-HA)

 ______________________________________________________________________________________

It has been approximately three months since you were fit with your new hearing aid(s).  We are interested in gaining your perspectives on your experience with your new hearing aid(s); your hearing ability with amplification as compared to pre-fitting status; the relative "value" of products and services versus cost; and quality and delivery of our services. 

 

Please take a couple minutes and CHECK the answer that best reflects your opinion.  

Q1.  Think about how much you used your hearing aid(s) over the past two weeks.  On an average day, how many hours did you use your hearing aid(s)?  
None Less than one hour per day One to Four hour(s) per day Four to eight hours per day More than eight hours per day
         

Q2.  Think about the situations where you most wanted to hear better, before you got your present hearing aid(s).  Over the past two weeks, how much has the hearing aid helped in those situations?

Has not helped at all

Has helped slightly

Has helped moderately

Has helped quite a lot

Has helped very much

 

 

 

 

 

Q3. Think again about the situations where you most wanted to hear better.  When you use your present hearing aid(s), how much difficulty do you STILL have in those situations? 

Extreme difficulty

Quite a lot of difficulty

Moderate difficulty

Slight difficulty

No difficulty

 

 

 

 

 

Q4. Considering everything, do you think your present hearing aid(s) is worth the trouble?

Not at all worth it

Slightly worth it

Moderately worth it

Quite a lot worth it

Very much worth it

 

 

 

 

 

Q5.  Over that past two weeks, with your present hearing aid(s), how much have your hearing difficulties affected the things you do?

Affected very  much

Affected quite a lot

Affected moderately

Affected slightly

Affected not at all

 

 

 

 

 

Q6.  Over the past two weeks, with your present hearing aid(s), how much do you think other people were bothered by your hearing difficulties?

Bothered very much

Bothered quite a bit

Bothered moderately

Bothered slightly

Bothered not at all

 

 

 

 

 

Q7.  Considering everything, how much has your present hearing aid(s) changed your enjoyment of life?

Worse

No change

Slightly better

Quite a lot better

Very much better

 

 

 

 

 

Q8. In your opinion, how much skill and/or personal attention did the audiologist and staff exhibit to you as a patient?

None

Minimal

Average

Above average

Excellent

 

 

 

 

 

Q9. Considering location and accessibility, how would you rate the office of Colorado Springs Audiology?

Very poor

Poor

Average

Above average

Excellent

 

 

 

 

 

Q10. Would you recommend other family or friends to this office for hearing or hearing aid services?

Not at all

Probably not

Unsure

Probably

Yes